Shipping policy
SHIPPING POLICY
Made to Order
Emberdene products are made to order. After you place your order, it is sent to one of our fulfillment partners for production, quality checking, packaging, and shipment.
Processing and Production
Most orders are produced and shipped within 2–7 business days after being submitted for production. Production times may be longer during holidays, periods of high demand, product shortages, or other circumstances outside our control.
Shipping Times
After production is complete, Standard Delivery within the United States typically takes approximately 2–5 business days, depending on the product, fulfillment location, destination, and carrier.
Production and shipping estimates are not guaranteed delivery dates.
Shipping Costs
Shipping charges are calculated and displayed at checkout before you complete your purchase. Rates may vary based on the products in your order, quantity, and shipping destination.
Tracking
When tracking is available, you will receive tracking information after your order has been produced and prepared for shipment. Please allow time for the carrier to scan the package and update the tracking information.
Multiple Packages
Products in the same order may occasionally be produced at different fulfillment facilities. As a result, an order containing multiple items may arrive in separate packages and at different times. You will not be charged additional shipping after your order has been placed because an order is divided into multiple shipments.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.
If you discover an address error after placing an order, contact us as soon as possible. Once an order has entered production or shipment, we may be unable to change the delivery address.
Delayed, Lost, or Damaged Shipments
Carrier delays can occasionally occur after an order has shipped. If your tracking information has not updated for an extended period, your package appears to be lost, or your order arrives damaged, please contact us so we can investigate.
Please report shipping or product issues within 30 days of the delivery date or estimated delivery date whenever possible.
Current Shipping Area
Emberdene currently accepts orders for delivery within the United States. We plan to evaluate additional countries and regions as the store grows.
Contact Us
Questions about shipping or an existing order can be sent to:
Emberdene
Email: timothy.couch51@gmail.com
Website: emberdene.com
Last updated: August 24, 2026